Shipping & Returns

 

Shipping & Returns

Please note, during sale and holiday periods shipping times may be slightly longer.

Shipping Costs

NETHERLANDS

• PostNL Standard (1–3 days + processing time): €10.00

EUROPE

• PostNL Standard (3–7 days + processing time): €20.00

WORLD WIDE

• PostNL Standard (4–10 days + processing time): €40.00

Non-EU Customers

For deliveries to countries outside the EU, additional fees (tax, customs, import duties) may be levied by the local governing authorities. These further costs shall be borne by the customer.

Items will be shipped from Arnhem, Netherlands with official documentation declaring the exact total of all merchandise purchased in EU euros, as well as the country of origin for each item.

Returns

In order for us to offer the best service possible, we kindly ask you to notify us through mail shop@jonesarnhem.com should you wish to return and/or refund any purchased item(s).

Items may be returned within 14 days of receipt. Subject to stock availability, we can exchange items that are returned to us within the aforementioned timeframe.

Refunds will be issued via the original payment method. Customers need to bear the costs incurred when returning an item. Jones cannot accept responsibility or compensate such costs.

The return of defected items will only be accepted if the item(s) was/were faulty upon receipt. The final decision will ultimately be decided by a member of our online team. Items deemed as subject to fair wear will not be accepted as faulty. With that being said, Jones will endeavour to ensure such situations are avoided.

Should you wish to exchange an item and we are, for whatever reason, unable to do so, you will be contacted by a member of our staff before receiving a full refund to the value of the item(s) at the time of purchase. Refunds to PayPal can take up to 30 days and are subject to PayPal refund regulations.

Returns will only be accepted provided all items in question are returned in new, unused condition, in original packaging, with all tags attached. Worn items will not be accepted. Shoes returned without their original box/packaging will not be accepted. Should you receive an item without original tags, please notify us via E-mail upon day of receipt. We strongly advise all customers to check garments thoroughly upon receipt before removing any attached tags and before disposing of any original packaging.